A few words by Susanne Schuler (CEDR) on Commercial Mediation

Susanne is a mediator, trainer and director at the Centre for Effective Dispute Resolution (CEDR) in the UK, currently working with Fide to bring their Mediation Course to Madrid.

Susanne shares a few words after the workshop on commercial mediation held at Fide back in September of 2017.

In her opinion, mediation should play a bigger role in business life in Europe. Although it is currently present, and many companies do use mediation as a way to resolve their conflicts, it is apparent that many more still make use of less efficient methods to resolve their commercial disputes.

This exactly is what we, at Fide, aim to work towards to by bringing to Spain the CEDR Mediator Skills Training Course, which will take place on January, February and March of 2018. (For more information on the course please download the attached file or contact Carmen Hermida at .


Susanne Schuler

Susanne Schuler joined CEDR (Center for Effective Dispute Resolution) as Assistant Director of training in 2013. As part of her role she contributes a combination of strategic input, team leadership and training delivery across the entire range of CEDR training and consultancy services, with primary focus on CEDR’s conflict consultancy programmes.  
Susanne is an experienced business and intercultural facilitator, conflict mediator and coach. Her legal studies, business experience and her work in diversity combine effectively in her mediation and consultancy role. She speaks 5 languages fluently and has worked in more than 20 different countries. Susanne works with international organisations such as Tesco, KPMG, SAP, BASF, Unilever, Roche, Novartis, Syngenta, IKEA, Unilever, P&G, Laufen (Roca), and institutions such as the UN and the European Bank for Reconstruction and Development as well as major UK organisations including the BBC and Lloyds Bank.   
Susanne has trained and coached over 1,000 delegates from more than 30 different nationalities in negotiation techniques, mediation, conflict management, and diversity and inclusion. Susanne leads also a programme focused on resolving board conflicts which she delivers around the world.   
A qualified lawyer and accredited mediator (in Germany and the UK) Susanne has facilitated more than 100 mediation and conflict management cases to a constructive resolution. She has written papers on effective conflict resolution and negotiation in French, German and English. 
Her latest publications are the first chapter in “How to master negotiation” (Bloomsbury) and her book “Intercultural Mediation at Work” (bookboon). 
Born in Namibia, Susanne has lived, studied and worked in Germany, Switzerland, Spain, France, Belgium, the Americas and the UK. 


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