II Edition Mediator Skills Training Course directed by CEDR (Centre for Effective Dispute Resolution).


The course, directed by CEDR, will focus on the development of fundamental skills that every accredited mediator should have.

II Edition Mediator Skills Training Course directed by CEDR (Centre for Effective Dispute Resolution).


FIDE brings the CEDR Mediator Skills Training Course to Madrid. In virtue of the agreement reached between Fide and CEDR, the course will take place at Fide, and will count with CEDR trainers to impart the lessons. 


This 6-day course will revolve around CEDR specialty; highly qualified trainers, who also are experienced mediators, helping participants learn and apply the process and skills in their mediation procedures. These 6 days will include practical exercises, role-play cases where participants will have the chance to act as mediators and receive real-time coaching and feedback from experienced mediators. 


To offer participants a wide perspective on conflict management, the program will revolve around the process of mediation and the skills required. It includes: 
• A review of the conflict resolution methods. 
• A comparison between negotiation, arbitration and mediation 
• Practice and instruction in mediation skills which will include the phases of mediation and necessary communication skills. 
• Evaluation of mediation skills of the participants. 

Who is this course for?
  • Conflict management specialists
  • CEOs and directors from both, the private and public sectors
  • Consultants, lawyers, advisors...
  • Human Resources Directors, trainers and political advisors.
  • Health professionals
  • Professionals from the service industry who wish to develop their own problem solving/conflict resolution consultancies and mechanisms

MODULE 1: Developing skills for Commercial Mediation. 
Date: 20-22 Feb, 2019 

Day 1. February 20th, 2019. 
  • Will look at the practical application of processes and skills of a mediator in the opening and exploration phases of the mediation. 
  • The sessions will cover the phases of mediation, preparation, the mediator´s opening, what and how to explore, active listening skills and trust and relationship developing or rapport. 
Day 2. February 21st, 2019 
  • Participants will carry on with the practice of key skills and processes of an efficient mediator, focusing on the initial negotiation phases of the mediation. 
  • The sessions will cover: non-verbal communication, managing emotions, offer management, negotiation skills for mediators, and managing status and power imbalance in negotiations. 
Day 3: February 22nd, 2019 
  • The final stage of negotiation and conclusion phase will be analyzed in detail, and all the participants will have the opportunity to do evening mediation with coaching and feedback from the mediators. 
  • The sessions will cover: managing a deadlock situation, challenging the parties, reality checks and ethics in mediation. 
MODULE 2: Acreditation by the CEDR 
Dates: 6 – 8 Mar, 2019 

Day 1: March 6th, 2019: Practice 
  • The day will revolve around one practical case. All will have the opportunity to mediate, as well as play the role of the party and the lawyer. 
  • Each roleplay will be supervised by a coach. He/she will give extensive coaching to each participant, followed by personal feedback, focusing on strengths and development of certain areas so that they may be ready for evaluation day. 
Days 2 and 3: March 7th and 8th, 2019: Evalutation for the CEDR Acreditation 
  • Participants who have undergone the evaluation successfully will receive the internationally recognized quality insignia as: Mediator Accredited by CEDR. 
  • Throughout day 2, each participant will be evaluated on the initial phases of mediation. 
  • Throughout day 3, each participant will be evaluated in the intermediate and final phases of mediation. 
Date and Place: The program will be celebrated for 6 days: February 20th-22nd (from 9.00 a.m. to 17.00 p.m.) and March 6th-8th (from 8.30 a.m. to 18.00 p.m.), of 2019 in Fide’s offices at (C/ Serrano, 26-4ºdcha. Madrid). 

Language: The language for this course will be English.

The price os the full course is 4,500€, including meals and coffees. Members of the Academic Council and our Business Advisory Council have a 5% discount.

For more information about the trainers please navigate to the bottom of this site.

Visit our Calendar for further information, or download the attached file.

Trainers: CEDR

Susanne Schuler

Susanne se unió a CEDR como Directora Adjunto de Formación en 2013. Entre sus funciones se encuentra la aportación de estrategias, dirección y formación de equipos a través de todas las categorías de consultoría de CEDR, enfocándose principalmente en los programas de consultoría de conflictos. 
Susanne tiene experiencia como procuradora intercultural, mediadora de conflictos y entrenadora. Su formación legal, experiencia empresarial y diversos trabajos combinan de manera efectiva para sus funciones como mediadora y consultora.

Susanne Schuler joined CEDR (Center for Effective Dispute Resolution) as Assistant Director of training in 2013. As part of her role she contributes a combination of strategic input, team leadership and training delivery across the entire range of CEDR training and consultancy services, with primary focus on CEDR’s conflict consultancy programmes. 

​Ana Virginia Bauder

Ana Virginia es una abogada, entrenadora, mediadora acreditara de la CEDR, conciliadora y adjudicadora que opera en las aéreas comercial y de disputas entre consumidores como miembro del equipo inhouse de profesionales neutrales del CEDR. 
Ha ofrecido varios cursos de formación a organizaciones e individuos para que éstos se conviertan en entrenadores o mediadores internacionales en una gran variedad de entornos culturales y profesionales.

Ana Virginia is a dual qualified lawyer, trainer, practising CEDR accredited mediator, conciliator and adjudicator who works on commercial and consumer disputes as a member of CEDR’s in-house professional neutrals team. Ana has experience delivering a diverse range of training courses for organisations and individuals to become trainers and mediators internationally from a variety of cultural and professional backgrounds. 

Hugues de Roquette-Buisson

II Edition Mediator Skills Training Course directed by CEDR (Centre for Effective Dispute Resolution).
Hugues comenzó su carrera en el Ministerio de Financias francés. Desde entonces, siempre ha trabajado en banca y seguros. En el sector bancario, trabajó como Director del departamento de financiación de proyectos del Banque Francaise du Commerce Extérieur. En seguros, trabajó en el Grupo Allianz, incialmente como Director Financiero para España y Benelux, y posteriormente como CEO para África y Oriente Medio. Actualmente, pertenece a las juntas directivas de bancos y aseguradoras en África y Oriente Medio.

Hugues started his career at the French Ministry of Finance. He has since worked in Banking and Insurance. In Banking he acted as Manager of the Project Finance Department for Banque Francaise du Commerce Extérieur. In Insurance he worked with Allianz Group and acted initially as CFO in Spain and Benelux, before being appointed CEO for Africa and Middle East. He is now a director in banks and insurance companies’ boards in Africa and the Middle East.

Contact and inscriptions

All inscriptions must be made via mail, at , or by phone on the following number: 914359239

The price os the full course is 4,500€, including meals and coffees. 

For further information please contact the person below.

Carmen Hermida Díaz. Managing Director of Fide
T: +34 91 435 92 39